Offers a comprehensive software package for service industry companies.
Business process automation and customer service applications. Includes products, services, and clients.
Developer of help desk solutions.
Online feedback management solutions designed to help corporations and individuals to simplify information collection and analysis.
Customer care software and services that enable companies to provide service by responding to incoming customer requests over any communication channel.
Customer relationship management with software for handling customer feedback ensuring customer retention.
Web-based customer service solution with webcam video.
Knowledge-empowered customer service applications that automate the problem/resolution process and make it easy for customers to find information on a firm's site.
Provides hosted, cost effective web-based customer service software. Some features include knowledge bases, email handling, and multiple site capabilities.
Customer-centric software for the mid-market, including the HEAT help-desk and the GoldMine CRM platform.